Associate Support Engineer

This role focuses on providing technical support and assistance to clients and internal teams. The Associate Support Engineer will be responsible for troubleshooting issues, resolving technical problems, and ensuring the smooth operation of systems and applications.

Key Responsibilities:

Provide technical support to clients and internal users.
Troubleshoot and resolve technical issues related to software and hardware.
Document support requests, solutions, and procedures.
Escalate complex issues to senior support staff or engineering teams.
Contribute to the development of knowledge base articles and training materials.
Monitor system performance and identify potential problems.

Requirements/Qualifications:

Bachelor's degree in Computer Science or a related field.
1 to 4 years of experience in a technical support role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with IT support processes and tools.

About the Company: Toppan Merrill Technology Services Private Limited provides technology solutions and services to a diverse range of clients. The company focuses on delivering innovative and reliable solutions to meet the evolving needs of its customers.