Major Incident Management

This role focuses on ensuring rapid and effective resolution of critical incidents impacting business operations. The Major Incident Manager will lead the coordination and communication efforts during major incidents, working with cross-functional teams to restore services quickly and minimize disruption.

Key Responsibilities:

Lead and facilitate major incident response calls.
Coordinate communication between technical teams, stakeholders, and leadership.
Identify root causes of major incidents and drive preventative actions.
Document major incidents and post-incident reviews.
Develop and maintain major incident management processes and procedures.
Ensure adherence to service level agreements (SLAs) during major incidents.

Requirements/Qualifications:

Extensive experience in IT operations and incident management.
Strong leadership and communication skills.
Ability to work under pressure and make critical decisions.
Experience with incident management tools and processes.
Excellent problem-solving and analytical skills.
Experience coordinating cross-functional teams.

About the Company:

TeksSkills is a technology solutions provider dedicated to helping businesses leverage innovative technologies to achieve their goals. The company specializes in delivering tailored solutions across various industries, empowering clients to thrive in a rapidly evolving digital landscape.