Support Engineer

This role focuses on providing technical support and troubleshooting assistance to clients utilizing Insurity's software solutions. The Support Engineer will be responsible for resolving technical issues, escalating complex problems, and ensuring client satisfaction through effective communication and timely resolution.

Key Responsibilities:

Provide technical support to clients via phone, email, and other communication channels.
Troubleshoot and resolve software-related issues.
Escalate complex issues to appropriate internal teams.
Document support interactions and resolutions.
Contribute to the development of knowledge base articles and training materials.
Collaborate with development and QA teams to identify and resolve product defects.

Requirements/Qualifications:

Bachelor's degree in Computer Science or a related field.
2 to 4 years of experience in a technical support role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with software troubleshooting and debugging.

About the Company: Insurity delivers solutions that empower property and casualty insurers to thrive in a rapidly evolving digital landscape. The company focuses on providing innovative software and services to the insurance industry.