Customer Service Executive - Project Planning & Implementation

This role involves providing exceptional customer service and support while contributing to project planning and implementation. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience, all while supporting the successful execution of various projects.

Key Responsibilities:

Responding to customer inquiries and resolving issues promptly and effectively.
Providing excellent customer service via various channels (phone, email, chat).
Assisting in project planning and implementation activities.
Documenting customer interactions and feedback.
Collaborating with internal teams to ensure customer satisfaction.
Identifying and escalating complex issues as needed.

Requirements/Qualifications:

0 to 1 year of experience in customer service or a related field.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
Detail-oriented and organized.

About the Company: Tata Communications is a global leader in connectivity and digital solutions. They empower businesses to transform and thrive in the digital age by providing innovative communication and technology services.