IT Support Executive

This role involves providing technical support and assistance to users, ensuring smooth operation of IT systems and infrastructure. The IT Support Executive will be responsible for troubleshooting hardware and software issues, resolving user queries, and maintaining a secure and efficient IT environment.

Key Responsibilities:

Provide first-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and access permissions.
Document support requests and resolutions.
Escalate complex issues to senior IT staff.
Contribute to the development and maintenance of IT documentation.

Requirements/Qualifications:

Proven experience in an IT support role.
Strong understanding of computer hardware and software.
Excellent troubleshooting and problem-solving skills.
Good communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with operating systems (Windows, macOS).
Basic networking knowledge.

About the Company: SJ Contracts Pvt Ltd is a company focused on providing technology solutions and services. They specialize in delivering innovative and reliable IT support to businesses across various sectors.