IT Service Desk

This role focuses on providing first and second-level technical support to end-users, ensuring timely resolution of IT issues and maintaining a high level of customer satisfaction. The IT Service Desk Specialist will be responsible for troubleshooting hardware, software, and network problems, escalating complex issues to higher-level support teams, and documenting solutions effectively.

Key Responsibilities:

Provide first-level support to end-users via phone, email, and ticketing system.
Troubleshoot and resolve hardware, software, and network issues.
Escalate complex issues to appropriate support teams.
Document solutions and create knowledge base articles.
Maintain accurate records of incidents and resolutions.
Follow established service level agreements (SLAs).
Assist with IT projects as needed.

Requirements/Qualifications:

1 to 2 years of experience in an IT support role.
Strong troubleshooting skills.
Excellent communication and customer service skills.
Basic understanding of computer hardware, software, and networking concepts.
Ability to work independently and as part of a team.
Experience with ticketing systems.

About the Company: Dynpro is a technology solutions provider focused on delivering innovative services to businesses across various sectors. They specialize in helping organizations leverage technology to improve efficiency and achieve their strategic goals.