Customer Service Technical Support CSE Chat Voice

This role focuses on providing exceptional customer service and technical support through various channels, including chat and voice interactions. The ideal candidate will be adept at resolving customer issues, troubleshooting technical problems, and ensuring a positive customer experience.

Key Responsibilities:

Providing technical support and assistance to customers via chat and voice.
Troubleshooting and resolving customer issues effectively and efficiently.
Documenting customer interactions and resolutions accurately.
Escalating complex issues to appropriate teams.
Maintaining a high level of customer satisfaction.
Adhering to company policies and procedures.

Requirements/Qualifications:

Fresh graduate or up to 5 years of experience in customer service or technical support.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.
Experience with chat and voice support platforms is a plus.

About the Company:

Ritu Placements is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing comprehensive talent solutions across various industries, helping businesses achieve their growth objectives.