Customer Relationship Manager

This role focuses on building and maintaining strong relationships with clients, ensuring their satisfaction, and identifying opportunities for business growth. The Customer Relationship Manager will be a key point of contact for clients, providing exceptional service and support.

Key Responsibilities:

Managing a portfolio of client accounts.
Building and maintaining strong, long-lasting client relationships.
Understanding client needs and providing tailored solutions.
Resolving client issues and complaints effectively.
Identifying and pursuing new business opportunities within existing accounts.
Collaborating with internal teams to ensure client satisfaction.
Providing regular reports on client activity and performance.

Requirements/Qualifications:

Proven experience in customer relationship management or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience in the insurance industry is a plus.

About the Company: ICICI Lombard is a leading provider of insurance solutions, dedicated to protecting individuals and businesses from various risks. They offer a wide range of products and services designed to meet diverse needs.