Customer Experience Specialist - Inbound Calling

This role focuses on delivering exceptional customer service and support through inbound communication channels. The Customer Experience Specialist will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our services. This position requires strong communication skills, problem-solving abilities, and a dedication to customer satisfaction.

Key Responsibilities

Handle inbound customer inquiries via phone and other communication channels.
Provide accurate and timely information to customers.
Resolve customer complaints and issues efficiently and effectively.
Document customer interactions and resolutions.
Escalate complex issues to appropriate teams.
Contribute to improving customer service processes.

Requirements/Qualifications

2 to 6 years of experience in a customer service or related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using customer service software and tools.
Experience in a terminal environment is a plus.

About the Company

Ocean Sport India is a company dedicated to providing innovative solutions within the logistics and supply chain sector. We focus on optimizing operations and delivering exceptional service to our clients.