Telecaller - Loan Recovery Process

This role involves engaging with customers to recover outstanding loan payments. The Telecaller will be responsible for contacting debtors, negotiating payment plans, and ensuring timely resolution of outstanding dues while maintaining a professional and empathetic approach.

Key Responsibilities:

Contacting debtors via phone to discuss outstanding loan balances.
Negotiating payment arrangements and setting up payment plans.
Documenting all interactions and payment agreements accurately.
Following up with debtors to ensure adherence to payment schedules.
Maintaining accurate records of all collection activities.
Escalating complex cases to senior team members as needed.
Adhering to all relevant legal and regulatory guidelines.

Requirements/Qualifications:

HSC pass or equivalent qualification.
Experience in telecalling or customer service is a plus.
Strong communication and interpersonal skills.
Ability to handle difficult conversations with empathy and professionalism.
Proficiency in regional languages.
Ability to work independently and as part of a team.
Basic computer literacy.

About the Company: Credicus Business Services provides financial solutions and support to businesses. The company focuses on delivering reliable and efficient services within the financial sector.