Process Associate - Voice

This role involves providing support and handling inquiries through voice communication channels. The Process Associate will be responsible for efficiently resolving customer issues, ensuring a positive customer experience, and contributing to the overall operational effectiveness of the team.

Key Responsibilities:

Handling inbound customer inquiries via phone.
Providing accurate and timely information to customers.
Resolving customer issues and complaints effectively.
Documenting interactions and maintaining accurate records.
Adhering to established processes and procedures.
Escalating complex issues to appropriate channels.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work effectively in a team environment.
Proficiency in using computer systems and applications.
Experience in a customer service role is a plus.
Ability to adapt to changing priorities and work under pressure.

About the Company: Cross Country Infotech is a technology services company focused on delivering innovative solutions to businesses across various industries. They specialize in providing a range of technology-driven services to help their clients achieve their goals.