Team Leader - US 3rd Party Collections

This role involves leading a team responsible for managing and resolving accounts receivable for US-based clients. The Team Leader will be responsible for ensuring efficient collection processes, maintaining high-quality service, and achieving performance targets while adhering to regulatory compliance and best practices.

Key Responsibilities:

Lead and motivate a team of collections specialists.
Monitor team performance and provide coaching and feedback.
Ensure compliance with relevant regulations and company policies.
Resolve escalated customer inquiries and disputes.
Identify and implement process improvements to enhance efficiency and effectiveness.
Maintain accurate records and documentation of collection activities.
Analyze collection data and generate reports.

Requirements/Qualifications:

1 to 6 years of experience in collections or a related field.
Proven leadership and team management skills.
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Proficiency in Microsoft Office Suite.
Experience with collections software and systems.
Ability to work independently and as part of a team.

About the Company: Sharda Consultancy Services provides specialized staffing and consulting solutions to businesses across various sectors. They focus on connecting talented professionals with leading organizations to drive growth and innovation.