Collection Executive

This role focuses on managing and recovering outstanding payments while maintaining positive customer relationships. The Collection Executive will be responsible for proactively contacting debtors, negotiating payment plans, and resolving payment discrepancies to ensure timely collection of dues.

Key Responsibilities

Contacting customers with overdue accounts via phone, email, and other appropriate channels.
Negotiating payment arrangements and settlements with customers.
Documenting all collection activities and maintaining accurate records.
Investigating and resolving payment discrepancies and disputes.
Escalating unresolved accounts to senior management as needed.
Adhering to company policies and legal regulations regarding debt collection.

Requirements/Qualifications

Proven experience in collections or a related customer service role.
Excellent communication and negotiation skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using collection software and Microsoft Office Suite.
Detail-oriented and organized with the ability to manage multiple tasks simultaneously.

About the Company Rah Infotech is a technology solutions provider focused on delivering innovative services to businesses. They specialize in assisting organizations with their technology needs and helping them achieve their business goals.