Telecalling Team Lead

This role involves leading a team of telecallers to achieve sales and customer engagement targets. The Telecalling Team Lead will be responsible for training, motivating, and managing the team to ensure high performance and excellent customer service.

Key Responsibilities

Manage and mentor a team of telecallers.
Set daily/weekly/monthly targets and monitor performance.
Provide training and ongoing support to team members.
Ensure adherence to quality standards and company policies.
Analyze call data and identify areas for improvement.
Handle escalated customer issues and complaints.
Collaborate with other departments to achieve overall business goals.

Requirements/Qualifications

2 to 6 years of experience in telecalling or a related field.
Proven leadership and team management skills.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to motivate and inspire a team.
Proficiency in using CRM software and telecalling tools.
Ability to work in a fast-paced environment.

About the Company

Cosmoplast Institute of Trichology and Cosmetology is dedicated to providing specialized training and education in the fields of trichology and cosmetology. The institute focuses on empowering individuals with the skills and knowledge to excel in the beauty and wellness industry.