Application Production Support

This role focuses on providing critical support for production applications, ensuring stability, performance, and timely resolution of issues. The successful candidate will be responsible for monitoring application health, troubleshooting incidents, and collaborating with various teams to maintain a reliable and efficient production environment.

Key Responsibilities:

Monitor application performance and identify potential issues.
Troubleshoot and resolve production incidents in a timely manner.
Perform root cause analysis and implement preventative measures.
Collaborate with development, infrastructure, and other support teams.
Participate in on-call rotations to provide 24/7 support.
Document incidents, resolutions, and procedures.
Contribute to the improvement of support processes and tools.

Requirements/Qualifications:

6 to 10 years of experience in application support.
Strong analytical and problem-solving skills.
Experience with incident management and root cause analysis.
Excellent communication and collaboration skills.
Ability to work effectively under pressure.
Familiarity with ITIL principles.

About the Company: ZF Group is a global technology company specializing in advanced mobility solutions. They develop and manufacture a wide range of products for passenger cars, commercial vehicles, and industrial technology, focusing on driving innovation and sustainability in the automotive industry.