Net Production Support Lead

This role involves leading a team responsible for the stability and performance of critical production systems. The Production Support Lead will be responsible for ensuring timely resolution of incidents, proactive identification of potential issues, and continuous improvement of support processes.

Key Responsibilities:

Lead and mentor a team of production support engineers.
Manage and resolve production incidents, escalating as needed.
Proactively identify and address potential production issues.
Develop and maintain production support documentation.
Collaborate with development and operations teams to ensure smooth deployments.
Implement and improve monitoring and alerting systems.
Participate in on-call rotation.

Requirements/Qualifications:

Extensive experience in production support environments.
Strong understanding of .NET technologies.
Experience with incident management and problem resolution.
Excellent communication and leadership skills.
Ability to work effectively under pressure.
Experience with monitoring tools.
Experience with automation and scripting.

About the Company: Infosys Limited is a global leader in technology services and consulting. The company helps clients across various industries transform their businesses through innovative solutions and digital technologies.