BPO Voice Process Non IT Professional

This role involves providing excellent customer service and support through voice communication channels. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Handling inbound customer calls and emails.
Providing accurate information and resolving customer inquiries.
Troubleshooting and resolving customer issues.
Escalating complex issues to appropriate teams.
Maintaining accurate records of customer interactions.
Adhering to company policies and procedures.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Ability to handle customer interactions with professionalism and empathy.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Basic computer literacy.
Non-IT background preferred.

About the Company: Takecare Manpower Services Private Limited is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing human resource solutions across various industries, helping businesses achieve their goals through skilled personnel.