Consultant

This role involves providing expert guidance and support to clients in optimizing their customer engagement strategies. The consultant will work closely with clients to understand their business needs, design and implement solutions, and ensure successful adoption of Genesys technologies.

Key Responsibilities:

Assess client needs and recommend appropriate solutions.
Design and implement customer engagement solutions.
Provide training and support to clients.
Troubleshoot and resolve technical issues.
Document solutions and best practices.

Requirements/Qualifications:

Experience in consulting or a similar client-facing role.
Strong understanding of customer engagement technologies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving and analytical skills.

About the Company: Genesys is a global leader in customer experience solutions. The company helps businesses create and optimize every customer journey across all channels and touchpoints.