Technical Support - Non Voice BPO

This role offers an exciting opportunity to provide technical assistance and support to clients in a non-voice environment. The ideal candidate will possess strong problem-solving skills and the ability to effectively troubleshoot technical issues while ensuring a positive customer experience.

Key Responsibilities:

Providing technical support to clients via email and chat.
Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.
Documenting support interactions and resolutions accurately.
Escalating complex issues to higher-level support teams when necessary.
Maintaining a thorough understanding of supported products and services.

Requirements/Qualifications:

Experience in a technical support role is preferred.
Strong analytical and problem-solving skills.
Excellent written communication skills.
Ability to work independently and as part of a team.
Basic understanding of computer hardware and software.

About the Company: Creative Hands HR is a staffing and recruitment firm dedicated to connecting talented individuals with leading organizations. We specialize in providing human resource solutions across various industries.