Back Office and Chat Process

This role involves providing support and engaging with customers through various channels, ensuring efficient and accurate handling of inquiries and tasks. The position requires strong communication skills and a commitment to delivering excellent customer service.

Key Responsibilities:

Handling customer inquiries via chat and other communication channels.
Providing accurate information and resolving customer issues.
Performing back-office tasks and data entry.
Maintaining a high level of quality and efficiency.
Adhering to company policies and procedures.

Requirements/Qualifications:

0 to 5 years of experience in a relevant field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.

About the Company: Sutherland is a global provider of business process outsourcing services. They help clients improve their performance by delivering innovative solutions and exceptional customer experiences across a range of industries.