Customer Service Executive - Business Loans

This role focuses on providing exceptional customer service and support to clients seeking business loan solutions. The Customer Service Executive will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience throughout the loan lifecycle.

Key Responsibilities:

Responding to customer inquiries via phone, email, and other channels.
Providing accurate information about business loan products and services.
Resolving customer complaints and escalating issues as needed.
Processing loan applications and related documentation.
Maintaining customer records and ensuring data accuracy.
Adhering to company policies and regulatory guidelines.

Requirements/Qualifications:

Minimum 2 years of experience in customer service.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in computer applications and data entry.
Excellent problem-solving and analytical skills.
Experience in the financial services industry is a plus.

About the Company: Tata Capital Ltd. is a leading financial services provider dedicated to empowering businesses and individuals. They offer a range of solutions designed to meet diverse financial needs and support growth.